Service Manager Web Console for Analysts

Manage your daily work in Microsoft System Center Service Manager™ via a web analyst console. The responsive design supports any modern browser, device, or OS.

Gridpro is a Microsoft Certified Partner and Enterprise Cloud Alliance Member. We deliver products that enhance the experience of IT Service Operations in Microsoft Clouds, improving user satisfaction and IT value.

Overview

• HTML5 web analyst console
• Supports any device and OS
• Well-known interface
• Responsive design
• Available in 23 languages
• Full workspace of work items and configuration items

Challenges

Is your organization in need of any of the following Service Manager features in a web UI?

”Optimized web access from your preferred devices”

”Organization branding”

”Direct links to work items and configuration items”

”Form customization”

”Custom console tasks”

If the answer is yes, you should definitely take a closer look at WebFront for Service Manager!

Responsive HTML5 web analyst console for System Center Service Manager

Benefits

Web Access – Access to Service Manager from any modern browser, device or OS

Well-known – The familiar interface lets users transition between full and web console without additional training

Performance – WebFront is optimized for the web

Scalable – Multiple WebFront instances can easily be setup for scalability, redundancy and load balancing

Direct Links – Provides hyperlinks to specific work items or configuration items in email notifications or instant messages

Form Customization – Enables you to configure form customizations directly in the web browser

Multi-language Support – Available in all 23 languages supported by the Service Manager console

Skype & CTI – Optional Skype and Computer Telephony Integration

System Requirements

Operating System

• Windows Server® 2012 or later

Software Requirements

• Microsoft System Center 2012 Service Manager™ or later

Hardware Requirements

• 4-Core 2.66 GHz CPU or faster
• 8 GB of RAM or more
• 10 GB of available disk space

Recommended Client Browsers

Desktop

• Microsoft Edge 12+
• Internet Explorer 10+
• Google Chrome 55+
• Mozilla Firefox 45+
• Safari 6.0+

Mobile

• Android 4.1+
• iOS 6.1+ 

Interface

Users will instantly feel comfortable when entering WebFront since it is based on the same principles as the Service Manager console. WebFront provides users with the full workspace of work items and configuration items.

Forms

WebFront brings familiar forms from the Service Manager console to your browser. When working in the forms, you have access to the common tasks you have learned to use in the Service Manager console.

Responsive Design

WebFront lets you access Service Manager from any of your preferred devices. The responsive design enhances the user experience significantly by scaling based on the browser, screen size, and orientation of the device.

Gridpro

Norrtullsgatan 6
113 29 Stockholm, Sweden

Kronhusgatan 11
411 05 Göteborg, Sweden

For resellers in Americas, Asia Pacific, Europe, Middle East and Africa, please visit www.gridprosoftware.com/about/resellers

For more information about Gridpro and WebFront for Service Manager, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com