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WebFront for Service Manager - Release Notes

Release Notes

Product: WebFront for Service Manager

Version: 4.0.7806

Release Date: 2017-11-28

Content: New Features, Corrections, Known Limitations

WebFront for Service Manager

Manage your daily work in Microsoft System Center Service Manager™ via a web analyst console. The responsive design enhances the user experience significantly by scaling based on the browser, screen size, and orientation of the device.

New Features

The following features have been added in this version.

  • It is now possible to configure stopwatch in Incident Form not to start automatically

  • It is now possible to configure stopwatch in Incident Form to hide

  • Template picker in CTI/PowerForm has been changed to a grouped combobox to allow filtering and enable easier navigation

  • License management has been moved to Administration > General

  • Improved support for itnetX Billable Time

    • Show/Hide stopwatch in Change Request-, Service Request-, Problem-, Manual Activity Form using configuration in Administration > General > Billable Time

    • Configure stopwatch to start automatically or not in Change Request-, Service Request-, Problem-, Manual Activity Form using configuration in Administration > General > Billable Time

    • Allow creation of multiple time entries per analyst

    • Allow comments to be added to time entries

    • Allow time to be marked as “Unbillable”

  • Support for itnetX Checklist Activity

  • It is now possible to hide Extension tab using form customizations

  • Support for creating and editing Announcements with rich text

Corrections

The following defects have been corrected in this version.

  • File attachment settings were ignored in some work item forms

  • User picker added through form customization was read only, no matter setting

  • Selecting Windows Computer as target in global search did not work correctly

  • Sorting on date time columns in views did not work correctly for certain date time formats

  • Long texts were cut off in History table, making it impossible to read the complete text

  • Selecting an expanded element in the History table rendered the text unreadable due to “selected” style

  • Using the task Complete and/or Close on a Service Request did not set all properties/relationships compared to standard console

  • Switching view while current view still loading caused an error

  • Column filters were not applied correctly to views in certain UI modes

  • It was not possible to download files containing characters like “åäö” in Internet Explorer

  • Horizontal scrollbar was sometimes not visible in views when running with “Dynamic” (responsive) views turned off

Known Limitations

See Release Roadmap WebFront 4 for current available functionality comparing to Silverlight version.

 

Want to obtain a copy of the latest download link? Contact our Sales department at sales@gridprosoftware.com and we will assist you!

  

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