Gridpro AB

Rev: 1.2008.2074 (Azure Stack 2008)

Published: November 2020

What is an Extension?

The extension is the framework used to extend EvOps beyond its core capabilities. Additional extensions “light-up” additional capabilities in triggers/actions in Event rules, new activities in Request template workflows, and remote source/validation in Request wizards.

Extensions

Office 365

Overview

Office 365 extension delivers inbound email. Inbound email processing together with outbound email in the notification extension enables conversation flow between requester and analysts.

Configuration

Perform the following steps to setup Office 365 extension for your EvOps account.

1. Open your EvOps account
2. Click Extensions
3. Click Add
4. Select Office 365
5. Type in required settings according to below table:

6. Click OK to create extension. Please be patient, it can take up to 15 minutes for it to complete
7. On EvOps account blade, verify that Office 365 node shows healthy in Account Health graph
8. Done

Setup Event rule that creates new request on incoming email

This event rule will create a new request of type Incident when receiving emails.

1. Open your EvOps account
2. Click Event rules
3. Click New
4. Type in a Display name
5. Accept or modify generated Name
6. Click Define trigger then Extension, select Office 365
7. Select New email received
8. Click Criteria
9. Leave Criteria empty and click OK
10. Click Define action then Extension, select EvOps
11. Select Create request
12. Click Data mappings
13. Type in Data mappings snippet below:
    

    {     "title": "{{email.subject}}",     "description": "{{email.textBody | newline_to_br}}",     "requesterEmail": "{{email.from}}",     "type": "Incident" }

14. Click Save
15. Click OK
16. Click OK to save Event rule

Notifications

Overview

Notification extension delivers outbound email using a SMTP server. When extension has been properly configured, a set of predefined event rules will be created. See rule description in below table, you can both modify these event rules or create new:

Configuration

Perform the following steps to setup Notification extension for your EvOps account.

1. Open your EvOps account
2. Click Extensions
3. Click Add
4. Select Notifications
5. Type in required settings according to below table:

6. Click OK to create extension
7. On EvOps account blade, verify that Notifications node shows healthy in Account Health graph
8. Now you can go into Event Rules and enable any of the predefined Notification rules
9. Done

ServiceNow

Overview

ServiceNow extension delivers both outbound and inbound integration with ServiceNow. Predefined event rules allow push request data to from EvOps to ServiceNow, these rules need to be enabled after configuring the extension. See rule description in below table:

It also enables you to populate prompts in your request templates, specifying ServiceNow as the Source for the prompt, and specify configuration to use any of the predefined filters or configure a customer filter.

Configuration

Perform the following steps to setup ServiceNow extension for your EvOps account.

1. Open your EvOps account
2. Click Extensions
3. Click Add
4. Select ServiceNow
5. Type in required settings according to below table:

6. Click OK to create extension
7. On EvOps account blade, verify that ServiceNow node shows healthy in Account Health graph
8. Now you can go into Event Rules and enable any of the predefined ServiceNow rules
9. Done

Service Management Automation

Overview

Service Management Automation extension allows SMA runbooks to be delivered as an activity in request workflows.

Configuration

Perform the following steps to setup Service Management Automation extension for your EvOps account.

1. Open your EvOps account
2. Click Extensions
3. Click Add
4. Select Service Management Automation
5. Type in required settings according to below table:

6. Click OK to create extension
7. On EvOps account blade, verify that Service Management Automation node shows healthy in Account Health graph
8. Done

Service Endpoints

Overview

Service Endpoints extension enables wizard prompt values to be collected and/or validated using calls to web service endpoints. Currently calls to Azure Functions and Generic endpoints are supported. This functionality provides wizards to be populated and input validated dynamically from various external sources.

Configuration

Perform the following steps to setup Service Endpoints extension for your EvOps account. This extension doesn’t require any configuration to be provided.

1. Open your EvOps account
2. Click Extensions
3. Click Add
4. Select Service Endpoint
5. Click OK to install extension

See article Get Started with Service Endpoints for getting started.