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Verbose Logging (KB1204)

  1. Check if you find any additional information compared to the error message box in the WebFront Event log (see below). If yes, send it to us on support@gridprosoftware.com.

     WebFront_Log.png

  2. Zip and send the IIS logs in C:\inetpub\logs\LogFiles\W3SVC1 on the WebFront server to us on support@gridprosoftware.com.

  3. To enable Verbose logging and get more detailed information:

    a) Verify if you have a “C:\Temp” folder on the WebFront server, if not please create it

    b) Edit C:\inetpub\wwwroot\WebFront\web.config

    c) Un-comment the three following sections in C:\inetpub\wwwroot\WebFront\web.config:

    <add name="WebFront Server" />

    <!-- Un-comment section below to enable verbose logging to file -->

    <!--<add name="Verbose Flat File Listener"/>-->

     

    <add name="WebFront Client" />

    <!-- Un-comment section below to enable verbose logging to file -->

    <!--<add name="Verbose Flat File Listener"/>-->

     

    <!-- Un-comment section below to enable verbose logging to file -->

    <!--<add initializeData="c:\temp\traces.xml" type="System.Diagnostics.XmlWriterTraceListener" name="messages">

      <filter type=""/>

    </add>-->



    After modifications it should look like below:

    <add name="WebFront Server" />

    <!-- Un-comment section below to enable verbose logging to file -->

    <add name="Verbose Flat File Listener"/>

     

    <add name="WebFront Client" />

    <!-- Un-comment section below to enable verbose logging to file -->

    <add name="Verbose Flat File Listener"/>

     

    <!-- Un-comment section below to enable verbose logging to file -->

    <add initializeData="c:\temp\traces.xml" type="System.Diagnostics.XmlWriterTraceListener" name="messages">

      <filter type=""/>

    </add>


    d) Reproduce the error

    e) When you have reproduced the issue with verbose logging enable, please send us the two files below:

    C:\Temp\WebFront.log
    C:\Temp\traces.xml

 

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