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MobileFront for Service Manager - Deployment Guide

 

Gridpro AB

Rev: 2.0.6082 (System Center 2012) & 3.0.6088 (System Center 2016)

Published: August 2016

 

Prerequisites

MobileFront for Service Manager is designed for personnel on the move who need mobile access to Microsoft System Center Service Manager™.

Important: If you are installing or upgrading MobileFront for Service Manager in a Service Manager 2012 environment, please make sure you use a version that is lower than 3.0. If you are on Service Manager 2016, please make sure you use an installer with a higher version number than 3.0. If you have any questions, please contact support@gridprosoftware.com.

Certificates

MobileFront setup creates and adds a binding to a self-signed certificate during installation. This self-signed certificate should only be used for evaluation/test/verification environments. For production environments an SSL Certificated issued by an internal/public PKI infrastructure must be used.

 

Server Platform Requirements

  • At least Windows Server 2012 or higher
  • Windows features according to table below must be installed

    Windows Server Features

    .NET Framework 4.5 Features

       .NET Framework 4.5

       ASP.NET 4.5

       WCF Services

          HTTP Activation

  • Web Server (IIS) role must be added with role services shown in table below

    Windows Server Web Server (IIS) Role Services

    Common HTTP Features

    Default Document

    Directory Browsing

    HTTP Errors

    Static Content

     

    Health and Diagnostics

    HTTP Logging

     

     

     

     

    Performance

    Static Content Compression

     

     

     

     

    Security

    Request Filtering

     

     

     

     

    Application Development

    .NET Extensibility 4.5

    ASP.NET 4.5

    ISAPI Extensions

    ISAPI Filters

     

    Management Tools

    IIS Management Console*

     

     

     

     

    * Not required but recommended
  • Microsoft System Center Service Manager Console

 

Client Platform Requirements

  • HTML5 Standards Compliant Browser

 

Windows Server Configuration

The following section will describe the minimum Software/Web Server Role Services/Windows Features that need to be installed to enable MobileFront to work correctly. On the server that will host MobileFront for Service Manager, perform the following steps.

Install System Center Service Manager Console with prerequisites according to Microsoft documentation

Click Start – Server Manager

MF9.png Click Add Roles and features

MF10.png Click Next

MF11.png Click Next

MF12.png Click Next

MF13.png Check Web Server (IIS) role

MF14.png Click Add Features in popup, then click Next

 

MF15.png

Check/Verify the following Windows Features

.NET Framework 4.5 Features

-       ASP.NET 4.5

-       HTTP Activation

-       TCP Activation

-       TCP Port Sharing

MF16.png Click Add Features in popup, then click Next

Click Next

MF17.png
Check/Verify the following Web Server (IIS) Role Services

-       Default Document

-       Directory Browsing

-       HTTP Errors

-       Static Content

-       HTTP Logging

MF18.png
Check/Verify the following Web Server (IIS) Role Services

-       Static Content Compression

-       Request Filtering

MF19.png

Check/Verify following Web Server (IIS) Role Services

-       .NET Extensibility 4.5

-       ASP.NET 4.5

-       ISAPI Extensions

-       ISAPI Filters

Then click Next

Click Install

MF20.png
Wait until installation completed then click Close

Exit Server Manager

 

Installation

This section is a basic step-by-step instruction how to install the MobileFront for Service Manager software.

MobileFront for Service Manager

MobileFront for Service Manager setup checks prerequisites, if you get an error during setup please verify that you have fulfilled the prerequisites.

IMPORTANT: Login using a user account that is a member of the local server administrator group and has been assigned the SCSM Administrator role in Service Manager.

Run MobileFront for Service Manager vX.X.XXXX.msi

 Click Next

 
Type Web Server Name* that will be used to access MobileFront and Port number, also specify the Service Manager Management Server name, then click Next

*Used as CN for Self-Signed Certificate

 

IMPORTANT: Specified port number may not already be in use. If it is already used in a binding the setup will fail.

 
Read Software License Agreement carefully and if you accept the terms check I accept the terms in the License Agreement, then click Next

 Click Install

 Click Finish


License Activation

The section below shows a step-by-step instruction how license activation is accomplished. It is the same procedure for evaluation activation and commercial registration. When performing a commercial activation any active evaluation licenses will be automatically removed and replaced by the commercial license.

MobileFront License Activation Process

Click Apps – MobileFront for Service Manager – MobileFront License Activation Wizard

 
Select I want to request a license file, then click Next

 
Specify Service Manager Server Name and License Key provided by Gridpro, then click Next

 
Click Copy and paste the information into a text file. Save the text file for later use. Then click Close

Send the text file saved earlier as an attachment together with your Company Name and License Key to: support@gridprosoftware.com. You should expect to receive a response within 24 hours (Business days).

When you receive a response email containing a license file you can continue to the next step.

Click Apps – Gridpro – MobileFront License Activation

NOTE: Be patient

 
Select I have a license file I want to activate, then click Next

 
Specify Service Manager Server Name. Click Open License File and browse to the license file received from Gridpro, and click Open

 

Click Next

 Click Close

Your license has now been activated and MobileFront is ready

Verify Installation

Open a browser and navigate to MobileFront using the Web Server Name and port entered during the installation.

Example: https://web2.contoso.com/MobileFront

NOTE: Depending on the url and your Security settings you might need to add the site to the browser's Trusted Sites zone.

 
Type Domain\Username and Password

Then click Log in

 
When you have successfully logged on you can now start exploring MobileFront functionality

 

Add MobileFront to the Home Screen on your device

How to Add a Link Button to the Start Screen of a Windows Phone Device:

Windows Phone 7/8

Open Internet Explorer MF36.png

Navigate to the MobileFront website (Example: https://web2.contoso.com/MobileFront)

Tap More MF37.png , then tap Pin to Start

You now have a MobileFront icon on your Start Screen

 

How to Add a Link Button to the Home Screen of an iOS Device:

For iOS 7 and later

Open Safari

Navigate to the MobileFront website (Example: https://web2.contoso.com/MobileFront)

Tap on the Share MF38.png icon at the bottom

Select the Add to Home Screen icon

Name your Link Button, for example: MobileFront

Tap the Add button in the upper right corner

You now have a MobileFront icon on your Home Screen

 

For iOS 6 and before

Open Safari

Navigate to the MobileFront website (Example: https://web2.contoso.com/MobileFront)

Tap the center button in the lower part on the touch-screen

(It looks like a box with an arrow popping out of it. This is the same option you would press to add a bookmark to your iOS device.)

Tap the Add to Home Screen button

Name your Link Button, for example: MobileFront

Tap the Add button in the upper right corner

You now have a MobileFront icon on your Home Screen

 

How to Add a Link Button to the Home Screen of an Android Device:

Android

Open your favorite browser

Navigate to the MobileFront website (Example: https://web2.contoso.com/MobileFront)

Bookmark the MobileFront website and name it, for example: MobileFront

On your Home Screen, long-press and hold unoccupied space with your finger for about 2 seconds

On the Add to Home Screen menu, tap Shortcuts

On the Select shortcut menu, tap Bookmark

Select the MobileFront bookmark created previously

You now have a MobileFront icon your Home Screen

 

Upgrade

IMPORTANT: Login using a user account that is a member of the local server administrator group and has been assigned the SCSM Administrator role in System Center Service Manager.

Run MobileFront for Service Manager vX.X.XXXX.msi

 Click Next

 Click Install to upgrade

 Click Finish 

 

Uninstallation

Software

Uninstalling MobileFront is done by using the control panel applet.

On the server that has MobileFront for Service Manager software installed

Click Start – Control Panel

Click Uninstall a program

Right-click MobileFront for Service Manager and select Uninstall

Click Yes

Click Yes, on User Access Control popup question

Uninstallation completed

Management Packs

On a server or client with Service Manager console installed

Click Start – All Programs – Microsoft System Center – Service Manager – Service Manager Console

Click Administration tab

Select Management Packs

In center-pane, select Gridpro.MobileFront.Configuration

Select Delete in right-pane

 MF39.png Click Yes

In center-pane, select Gridpro.MobileFront.Library

Select Delete in right-pane

MF40.png Click Yes

Important: Management Pack Gridpro.ServiceManager.Core.Library contains license information for several Gridpro products, and should only be deleted if no other Gridpro product exists in the environment. If you have any questions, please contact Gridpro Support.

In center-pane, select Gridpro.ServiceManager.Core.Library

Select Delete in right-pane

MF40.png Click Yes

Management Packs uninstallation completed

 

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