Follow

WebFront for Service Manager - Product Sheet

Service Manager Web Console for Analysts

Manage your daily work in Microsoft System Center Service Manager™ via a web browser using WebFront for Service Manager with the option to enable Computer Telephony Integration.

Gridpro is a Microsoft Gold Certified Partner and Microsoft Enterprise Cloud Alliance Member. We focus on delivering products that enhance the experience of IT Service Operations in Microsoft Clouds, improving user satisfaction and IT value.

 

Overview

  • Optimized for the web
  • Well-known interface
  • Supports form customization
  • Available in all 23 languages supported by Service Manager
  • Full workspace of work items and configuration items

 

Challenges

Is your organization in need of any of the following System Center Service Manager features in a web UI?

”Web access”

”Direct links to work items and configuration items”

”Form customization”

”Custom console tasks”

”Telephony integration”

If the answer is yes, you should definitely take a closer look at WebFront & CTI for Service Manager!

 

Enables rich interaction with System Center Service Manager through a web browser

 

Benefits

Web Access – Enables System Center Service Manager access without the need for installing the console software locally

Well-known – The familiar interface lets users transition between full and web console without additional training

Performance – WebFront is optimized for the web

Scalable – Multiple WebFront instances can easily be setup for scalability, redundancy and load balancing

Direct Links – Provides hyperlinks to specific work items or configuration items in email notifications or instant messages

Form Customization – Enables you to configure form customizations directly in the web browser

Multi-language Support – Available in all 23 languages supported by the System Center Service Manager Console

 

System Requirements

Operating System

  • Windows Server® 2008 R2 or later

Software Requirements

  • Microsoft System Center 2012 Service Manager™ or later
  • Microsoft .NET Framework 4

Hardware Requirements

  • 4-Core 2.66 GHz CPU or faster
  • 8 GB of RAM or more
  • 10 GB of available disk space

Client Requirements

  • Windows XP® SP2 or later

    -or-
  • Macintosh OS 10.5.7+ (intel- based) or later
  • Microsoft Silverlight® 5
  • Web Browser (Internet Explorer® 7 or later, Firefox 3.6 or later, Chrome 12 or later)

 

Interface

Users will instantly feel comfortable when entering WebFront since it is based on the same principles as the System Center Service Manager console.

 

Forms

WebFront brings familiar forms from the System Center Service Manager console to your browser. When working in the forms, you have access to the common tasks you have learned to use in the Service Manager console.

 

Computer Telephony Integration

CTI for Service Manager enables Computer Telephony Integration with System Center Service Manager. It shows information about the calling user in front of the operator and lets you register new work items based on input and template selection. You can also interact with existing work items where the calling user is the affected user.

 

Gridpro

Norrtullsgatan 6
113 29 Stockholm, Sweden

Kronhusgatan 11
411 05 Göteborg, Sweden

For resellers in Americas, Asia Pacific, Europe, Middle East and Africa, please visit www.gridprosoftware.com/about/resellers

For more information about Gridpro and WebFront & CTI for Service Manager, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments