Service Manager Web Console for Analysts
Manage your daily work in Microsoft System Center Service Manager™ via a web browser using WebFront for Service Manager with the option to enable Computer Telephony Integration.
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- Optimized for the web
- Well-known interface
- Supports form customization
- Available in all 23 languages supported by Service Manager
- Full workspace of work items and configuration items
Is your organization in need of any of the following Service Manager features in a web UI?
”Direct links to work items and configuration items”
”Custom console tasks”
If the answer is yes, you should definitely take a closer look at WebFront & CTI for Service Manager!
Rich interaction with System Center Service Manager via a web browser
Web Access – Enables access to Service Manager without the need for installing the console software locally
Well-known – The familiar interface lets users transition between full and web console without additional training
Performance – WebFront is optimized for the web
Scalable – Multiple WebFront instances can easily be setup for scalability, redundancy and load balancing
Direct Links – Provides hyperlinks to specific work items or configuration items in email notifications or instant messages
Form Customization – Enables you to configure form customizations directly in the web browser
Multi-language Support – Available in all 23 languages supported by the Service Manager Console
- Windows Server® 2008 R2 or later
- Microsoft System Center 2012 Service Manager™ or later
- Microsoft .NET Framework 4
- 4-Core 2.66 GHz CPU or faster
- 8 GB of RAM or more
- 10 GB of available disk space
- Windows XP® SP2 or later
- Macintosh OS 10.5.7+ (intel- based) or later
- Microsoft Silverlight® 5
- Web Browser (Internet Explorer® 7 or later, Firefox 3.6 or later, Chrome 12 or later)
Users will instantly feel comfortable when entering WebFront since it is based on the same principles as the Service Manager console. WebFront provides users with the full workspace of work items and configuration items.
WebFront brings familiar forms from the Service Manager console to your browser. When working in the forms, you have access to the common tasks you have learned to use in the Service Manager console.
Computer Telephony Integration
CTI for Service Manager is an add-on for WebFront that enables Computer Telephony Integration with Service Manager. It shows information about the calling user in front of the operator, and lets you register new work items or interact with existing.
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