Service Manager Add-ons for Analysts

PowerPack for Service Manager is our collection of powerful add-ons for Microsoft System Center Service Manager™. It includes the tools PowerAssign, PowerForm and PowerView.

Gridpro is a Microsoft Certified Partner and Enterprise Cloud Alliance Member. We deliver products that enhance the experience of IT Service Operations in Microsoft Clouds, improving user satisfaction and IT value.

Overview

• Helpful tools for System Center Service Manager
• Work item assignment
• Generic form for work item registration
• Customizable work item views
• Multi-language support

Challenges

Are you experiencing these challenges in your organization?

”Difficulties assigning work items to the correct user or group”

”Creating wrong types of work items”

”Jumping between multiple views to find your tasks”

If the answer is yes, you should definitely take a closer look at PowerPack for Service Manager!

Collection of powerful add-ons to supercharge your System Center Service Manager console

Benefits

PowerAssign – Get guidance on work item assignment by using preconfigured support groups or affected configuration items

PowerForm – Avoid the painful process of registering the wrong type of work item, by first documenting the request and then deciding what type of work item to create

PowerView – Create and manage your own combination views of different work item types directly in the Service Manager console

WebFront Integration – All PowerPack add-ons are available in, and supported by, WebFront for Service Manager

Licensing – PowerPack can be purchased as a full suite or per component

System Requirements

Software Requirements

• Microsoft System Center 2012 Service Manager™ or later

PowerAssign for Service Manager

PowerAssign assists you with selecting an assignee for your request based on preconfigured relationships between support groups and configuration items.

PowerForm for Service Manager

When registering a new work item in Service Manager, PowerForm shows a generic form that lets you start describing the details of a new request without knowing if it is an incident or a service request.

PowerView for Service Manager

PowerView allows you to create and manage combination views that give you access to all types of work items, including activities. No more jumping around in multiple views!

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411 05 Göteborg, Sweden

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For more information about Gridpro and PowerPack for Service Manager, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com