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MobileFront for Service Manager - Product Sheet

Service Manager Mobile App for Analysts

MobileFront for Service Manager is designed for personnel on the move who need mobile access to Microsoft System Center Service Manager™.

Gridpro is a Microsoft Gold Certified Partner and Microsoft Enterprise Cloud Alliance Member. We focus on delivering products that enhance the experience of IT Service Operations in Microsoft Clouds, improving user satisfaction and IT value.

 

Overview

  • Interact with work items wherever you are
  • Resolve incidents on-the-go
  • Complete activities
  • Vote on reviews
  • Theme support

 

Challenges

Are you experiencing these challenges in your organization?

”Needing easy access to work items off premises”

”Slow response time on approvals”

”Too long time between when an incident is resolved and when it is actually marked as resolved”

If the answer is yes, you should definitely take a closer look at MobileFront for Service Manager!

 

Anywhere access to System Center Service Manager from your preferred mobile device

 

Benefits

Mobile Access – Extends System Center Service Manager to your fingertips wherever you are

Multi-device Support – HTML based application that supports almost all mobile devices on the market

Boosts Productivity – Mobile workers are more productive when they don’t need to return to their desks to manage work items

Decreases Downtime – Mobility provides instant interaction, removing latency while increasing availability to critical information

Improve Response Speed – Managers who handle work items on the road closely adhere to processes and quickly respond to business issues

Better Customer Service – Mobile technicians armed with key information resolve incidents more quickly

 

System Requirements

Operating System

  • Windows Server® 2012 or later

Software Requirements

  • Microsoft System Center 2012 Service Manager™ or later
  • Microsoft .NET Framework 5

Hardware Requirements

  • 4-Core 2.66 GHz CPU or faster
  • 8 GB of RAM or more
  • 10 GB of available disk space

Client Requirements

  • Follow this link to see how your mobile device supports MobileFront: jQuery Mobile›

 

Multi-device Support

MobileFront for Service Manager is a new and innovative experience that is especially designed for mobile devices. The HTML platform that MobileFront is built upon allows your managers and employees to manage work items from their preferred devices. The only requirement is that the devices support HTML.

 

Mobility

MobileFront for Service Manager lets your managers approve requests in the taxi to the airport and lets your employees resolve incidents on their way back to their desks – all using their preferred mobile devices.

 

Branding

MobileFront theme can be customized to better align with your organization’s graphical profile. This can easily be done  in a few clicks by changing the main color of the UX along with a custom logo to the sign-in page.

 

Gridpro

Norrtullsgatan 6
113 29 Stockholm, Sweden

Kronhusgatan 11
411 05 Göteborg, Sweden

For resellers in Americas, Asia Pacific, Europe, Middle East and Africa, please visit www.gridprosoftware.com/about/resellers

For more information about Gridpro and MobileFront for Service Manager, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com

 

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