To also include incidents with status Pending in the default My Active Work Items view, please follow the instructions below.
- Export the management pack Gridpro Service Manager PowerView Configuration to a temporary folder
- Edit the file Gridpro.ServiceManager.PowerViews.Configuration.xml that was extracted in the temporary folder
- Find below section in the file:
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='SWIL!System.WorkItem.Incident']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="SWIL!IncidentStatusEnum.Active"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>And replace it with this text snippet:
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='SWIL!System.WorkItem.Incident']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="SWIL!IncidentStatusEnum.Active"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='SWIL!System.WorkItem.Incident']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="SWIL!IncidentStatusEnum.Active.Pending"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
</Or>
</Expression> - Save file
- Import the modified Gridpro.ServiceManager.PowerViews.Configuration.xml file
- Restart Service Manager console
- Done
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