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Request Management for WAP - Product Sheet

Request Management for Enterprises & Hosters

Empowers you to publish and manage custom services and allows users to submit and track their requests from Microsoft System Center Service Manager™ in Windows Azure Pack.

Gridpro is a Microsoft Gold Certified Partner and Microsoft Enterprise Cloud Alliance Member. We focus on delivering products that enhance the experience of IT Service Operations in Microsoft Clouds, improving user satisfaction and IT value.

 

Overview

  • Enables One Portal
  • HTML5
  • Service Manager Service Catalog
  • Multi Language Support
  • Windows Azure Pack Integrated

 

Challenges

Are you experiencing these challenges in your organization?

”Less people managing a growing number of services”

”Processes needing automation”

”Users having to access multiple portals for daily tasks”

”Needing seamless integration”

If the answer is yes, you should definitely take a closer look at Request Management for Windows Azure Pack!

 

Submit, track and update requests in Windows Azure Pack with integration to System Center Service Manager

 

Benefits

Self-Service – Enables users to submit, track and update incidents and requests

Service Catalog – Publish request offerings to users from the Service Manager Service Catalog

Resource Management – Allows users to view and manage native resources as well as custom CMDB resources in a single-pane view

Automation – Using request templates in System Center Service Manager, complex workflows can be authored

Human Interaction – Allows decision makers to approve requests and implementers to complete their tasks in the WAP portal

Platform Integration – Our integration allows us to take advantage of platform-identity federation capabilities

 

System Requirements

Operating System

  • Windows Server® 2012 or later

Software Requirements

  • Microsoft System Center 2012 Service Manager™ or later
  • Windows Azure Pack for Windows Server Update 1
  • Internet Information Services 8
  • Microsoft Web Platform Installer 4.6
  • Microsoft .NET Framework 4.5

Hardware Requirements

  • 4-Core 2.66 GHz CPU or faster
  • 8 GB of RAM or more
  • 40 GB of available disk space

Note: These are minimum requirements. For scale-up environments see Microsoft Windows Azure Pack documentation.

 

Request Management

Submit service requests, incidents and change requests published from the Service Manager Service Catalog as request offerings. If you already invested in building your service catalog, your request offerings will be seamlessly integrated.

 

Manage Resources

Easily manage resources by providing users with one single view, enabling them to perform pre-defined actions based upon the type of resource.

 

Human and Automation Workflows

Enable native System Center Service Manager capabilities to track and automate processes using approval workflows and automation activities. This enables users to follow the progress of their requests. Combined with our cloud automation connector would allow you to integrate with your Service Management Automation runbooks.

 

Gridpro

Norrtullsgatan 6
113 29 Stockholm, Sweden

Kronhusgatan 11
411 05 Gothenburg, Sweden

For resellers in Americas, Asia Pacific, Europe, Middle East and Africa, please visit www.gridprosoftware.com/about/resellers

For more information about Gridpro and Request Management for Windows Azure Pack, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com

 

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