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Request Management for WAP - Product Sheet

Request Management for Enterprises & Hosters

We add business processes, custom services, and ustomer support by integrating Microsoft System Center Service Manager™ with Windows Azure Pack in a unified cloud platform.

Gridpro is a Microsoft Certified Partner and Enterprise Cloud Alliance Member. We help organizations take control of how workloads are provisioned and managed in Microsoft Clouds by enforcing business control and standardization.

 

Overview

  • Enables One Portal
  • HTML5
  • Service Manager Service Catalog
  • Multi Language Support
  • Windows Azure Pack Integrated

 

Challenges

Are you experiencing these challenges in your organization?

”Fewer people managing a growing number of services”

”Processes needing automation”

”Users having to access multiple portals for daily tasks”

”Needing seamless integration”

If the answer is yes, you should definitely take a closer look at Request Management for Windows Azure Pack!

 

Summary.png

Submit, track and update requests in Windows Azure Pack

 

Benefits

Self-Service – Enables users to submit, track, and update incidents and requests

Service Catalog – Publish request offerings to users from the Service Manager Service Catalog

Automation – Using request templates in Service Manager, complex workflows can be authored

Resource Management – Allows users to view and manage native resources as well as custom CMDB resources in a single-pane view

Human Interaction – Allows decision makers to approve requests and implementers to complete their tasks in the WAP portal

Platform Integration – Our integration allows us to take advantage of platform-identity federation capabilities

 

System Requirements

Operating System

  • Windows Server® 2012 or later

Software Requirements

  • Microsoft System Center 2012 Service Manager™ or later
  • Windows Azure Pack for Windows Server Update 1
  • Internet Information Services 8
  • Microsoft Web Platform Installer 4.6
  • Microsoft .NET Framework 4.5

Hardware Requirements

  • 4-Core 2.66 GHz CPU or faster
  • 8 GB of RAM or more
  • 40 GB of available disk space

Note: These are minimum requirements. For scale-up environments see Microsoft Windows Azure Pack documentation.

 

Self-Service

Users can request services and log support requests using intuitive wizards, and track the request progress.

 

Service Catalog

The integrated service catalog lets users request pre-defined resources and services based
on detailed information.

 

Automation

Using request templates in Service Manager, complex workflows including approvals can be authored. Combined with our cloud automation connector, this allows you to integrate with your SMA runbooks.

 

Gridpro

Norrtullsgatan 6
113 29 Stockholm, Sweden

Kronhusgatan 11
411 05 Gothenburg, Sweden

For resellers in Americas, Asia Pacific, Europe, Middle East and Africa, please visit www.gridprosoftware.com/about/resellers

For more information about Gridpro and Request Management for Windows Azure Pack, please visit www.gridprosoftware.com or contact us at sales@gridprosoftware.com

 

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