WebFront Stuck on Loading Page When Opened First Time

Issue

In some circumstances, WebFront gets stuck on loading page when opened for the first time when a license is not present. Most often, this happens if you open WebFront locally on the server. The cause of this issue could be browser/platform security incompatibilities and can be challenging to identify and solve. The reason why it is stuck is that it cannot initiate the license activation page. The workaround is to install the license manually according to the below instructions.

Workaround

1. Open a command prompt as Administrator
2. Change directory to: C:\inetpub\WebFront\api\bin
3. Execute the command below to generate license request string (replace XXXXX-XXXXX-XXXXX-XXXXX-XXXXX with your activation key):
   WebFrontLicenseActivator.exe /g XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
4. Please copy the entire string, save it to a text file and sent it to: support@gridprosoftware.com
5. When you receive the license file from Support, download the file to c:\temp
6. Execute the following command:
   WebFrontLicenseActivator.exe /o c:\temp\<LICENSEFILENAME>.bin
7. If it executes successfully, open WebFront