Request management submissions error

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Hans Nesbitt

• December 30, 2016 18:21

hello,

when attempted to submit a request thought portal using this tool i recieve the following error.

 

Response status code does not indicate success: 500 (The underlying service encountered an internal error. Please retry the request.).

 

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• Official comment

  

  Permanently deleted user

  • February 11, 2019 13:45
  • Edited

  Hi Hans,

  We managed to resolve this in a support ticket, but we just want to share the cause of this failure to the community.

  User accounts need to be in the format of "xy@xy.xy" for Request Management to function correctly.

  In this case, the logged-in user account was not following the above naming standards. 

  Regards,

  Erica

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